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Terms and Conditions

These are the Ts & Cs for Karen Felt Fantastic

Y our portrait will be posted to you as follows: UK (Second class signed and tracked) Free EU (signed/tracked) £10 Rest of world (Signed or Tracked) from £25, price dependent on size and weight of portrait. Tracked and signed is NOT available for PO box numbers I can use other carriers. Please contact me if you’d like to arrange a different delivery method Place an order. You can place your order via my website or my Facebook page. I will then contact you via my email address in a private message. Please be aware that you will be joining a waiting list and depending on the time of year could be as long as 6 months. I will try to accommodate any special requests, but cannot guarantee that special dates can be met, although I will do all I can to make this happen. When we have agreed on photo, layout, background and framing options I will send you an email confirming what you have ordered and you will be issued a Pay-pal invoice for £50 to secure your place on my list. I will not work on your piece until 7 days have elapsed. Within this time either you or myself have the option to cancel the portrait, no questions asked, or you will receive your deposit back. After the 7 days the deposit is non-refundable. You will receive a mock-up of the final piece for approval before I start the commission. Once approved you will then receive a contract for you to sign and return. Approximately half way through the process, if you would like, I will send you a work in progress photo via email. At this point you can suggest any changes you would like. Please be aware that I cannot change the posture of the pose of the animal at this point. At the end of the process I will send you a photo of the finished piece before I lift it from the pad. At this point only very minor changes can be made. Once you are happy, I will remove it from the pad and frame it in your desired choice of frame. I will then wrap the portrait carefully and will send it to you via your chosen postage method. I strive to make sure all my customers are 100% happy with my work and I will try to accommodate any requests you have about your portrait. I will try to duplicate the photo of your pet as realistically as possible, but due to the medium of wool and its limitations, the finished result will be my artistic interpretation of your pet. Currency exchange Please note that all prices are in UK sterling. If you live outside of the UK your bank will exchange the total to your currency at their exchange rates. Please note that payments and refunds will be in UK sterling and I cannot be held responsible for any loss due to currency exchange fluctuations. Damage in Transit I use the postal services as detailed above. Your portrait is insured against damages in transit and your portrait will be protectively packaged for shipping. If your portrait is damaged in transit, you must contact immediately together with photos of the damage and the packaging. I cannot do anything without this evidence as the service will require this proof to make a claim. You should return the item to me at client’s cost if it is not acceptable and once received I will make another portrait at no extra cost. I cannot guarantee the lead time because it will depend on the commission list at the time. Damage once received When you receive your portrait you will have care instructions provided. Your portrait will be sprayed with a special textile protectant and you will be provided with a lavender sachet that will either be inside the framed canvas or can be slipped behind the frame to protect it from insects. I cannot be held responsible for any damage done by too much handling of the portrait or by your cat or dog attacking the wool for example. If damage occurs it would be your responsibility to cover the costs of repair if possible, and also the postages from you to me and from me to you. By placing an order you are agreeing to these terms and conditions.